Allen HA et al., J Exp Psychol Hum Percept Perform. 2008;34:286-297.
“How: Why How We Do Anything Means Everything in Business (and in Life).”
Its author, Dov Seidman, is the C.E.O. of LRN, which helps companies build ethical corporate cultures.
Seidman basically argues that in our hyperconnected and transparent world, how you do things matters more than ever, because so many more people can now see how you do things, be affected by how you do things and tell others how you do things on the Internet anytime, for no cost and without restraint.
“In a connected world,” Seidman said to me, “countries, governments and companies also have character, and their character — how they do what they do, how they keep promises, how they make decisions, how things really happen inside, how they connect and collaborate, how they engender trust, how they relate to their customers, to the environment and to the communities in which they operate — is now their fate.”
Thomas Friedman, the New York Times.